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Just a few percent, unless you are doing millions of dollars a year in volume.  90% of our packages are shipped FedEx Ground/Home Delivery.  They do offer big discounts on express services based on moderate volume, but that doesn't apply to this situation.  Fact is we quoted the customer bascially what the shipment was going to cost us.  He's upset because he probably doesn't understand that it does cost us that much, and the fact that we weren't open to a USPS option (which is a policy we usually stick to for the reasons stated in the other reply above)   
Russell Floyd Z1 Motorsports www.300zx.com 1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance Z1 Motorsports Exclusive Parts Line 2877 Carrollton Villa Rica Hwy Carrollton, Ga  30116 770-838-7777 770-832-9253 (fax)  
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